At www.betterawoof.com, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, place an order, or communicate with us. By using our website or services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information when you visit our website or place an order:

• Personal Information:
  Your name, phone number, email address, delivery address, and any other details you provide when placing an order.
• Order Information:
  Details of products you order, payment preferences, and delivery instructions.
• Technical Information:
  Information such as your device type, browser, IP address, and browsing activity to help improve our website and marketing performance.

2. How We Use Your Information

We collect and use your data to:

• Process and deliver your orders efficiently.
• Communicate order updates, promotions, and offers related to our products.
• Improve our website experience and customer service.
• Prevent fraud, enhance security, and comply with local legal obligations.
• Personalize ads and marketing content to better serve you.

3. Sharing of Information

We value your trust and do not sell or rent your personal data.
However, we may share your information with:

• Delivery partners and logistics companies to ensure successful order fulfillment.
• Customer support teams to assist with inquiries or complaints.
• Legal authorities if required to comply with applicable laws or investigations.

All third-party partners are required to maintain strict confidentiality and only use your information for the purpose of fulfilling your order.

4. Marketing Communications

With your consent, we may send you promotional messages about our products and offers via SMS, email, or WhatsApp.
You can opt out at any time by following the instructions included in these messages or by contacting our support team directly.

5. Security of Your Information

We take reasonable precautions to protect your personal data from unauthorized access, misuse, or disclosure.
However, please note that no online platform or transmission is 100% secure, and while we strive to safeguard your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your country’s laws, you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or outdated information.
• Request deletion of your data, where legally permissible.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as it is necessary to:

• Complete your order and provide after-sales support.
• Comply with legal, tax, or accounting requirements.
• Improve our services and prevent fraudulent activities.

8. Children’s Privacy

Our website and services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors. If we discover that we have collected such data, it will be deleted immediately.

9. International Customers

As we operate across multiple African countries, your data may be transferred to and stored in locations outside your home country.
We ensure that any transfer of data complies with applicable privacy laws and is done securely.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or services.
The updated version will always be posted on this page with the effective date clearly stated.

11. Contact Us

For questions or concerns about this Privacy Policy or how your information is handled, please contact us via:  admin@betterawoof.com